Getting Started
New to Docnote? This section walks you through everything you need to get up and running — from creating your account and logging in, to verifying your identity and submitting your first request.
General
Find answers to common questions about how Docnote works, what uninsured services are, platform security, and what to do if you need additional support or run into something not covered elsewhere.
Account
Manage your Docnote account settings, profile information, billing details, and password. Find answers about updating your contact information, payment methods, and account preferences.
Billing & Payments
Find answers about paying for services, accepted payment methods, the Docnote fee, understanding your receipt, and why certain medical services require direct payment.
- Why Am I Being Charged for These Medical Services?
- What is the Docnote Fee?
- How Much Does It Cost to Use Docnote?
Privacy and Security
Learn how Docnote protects your personal and health information. Find answers about data encryption, PHIPA compliance, Canadian server storage, and se
Annual Plan
An optional membership covering uninsured services for a recurring fee. Find answers about plan types, pricing, signing up, adding family members, and managing your plan.
Physician
Everything your office needs to manage Docnote — from onboarding and office setup to processing requests, managing payments, and communicating with patients and third parties.
- How to Add Services in Docnote
- How to Invite Patients to Docnote
- Which Services Are Exempt or Subject to HST in Docnote?