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How to Pay a Pending Payment in Docnote

Learn how to pay a pending request online by credit card, or in person with cash or cheque at your primary care provider's office.

When your request requires payment, its status will update to Pending Payment. You can pay quickly and securely online through your Docnote account, or in person at your provider's office if you prefer.

Steps to pay online:

  1. Log in and navigate to Requests.
  2. Find and select the request showing a Pending Payment status.
  3. Tap "Pay Now."
  4. Enter your credit card details to complete the payment.
  5. You'll receive an email confirmation and your request status will update automatically:
    1. Work already completed → status changes to Completed, with your final document attached if applicable
    2. Payment required before work begins → status changes to In Progress
💡 Prefer to pay in person? You can also pay with cash or cheque at your primary care provider's office.